Cancellations for a full refund are allowed if made two business days or more prior to the scheduled delivery date. If an order is cancelled less than one business day prior to the delivery date, no refund will be issued.
In case of incorrect delivery information, we cannot give guaranteed delivery, we will try to contact the person on mobile of landline whichever is provided. We will try to acquire new address through the mobile or mail. However we will not be liable if we are unable to make a delivery due to incorrect delivery information and we will not be able to issue a refund for the order.
If your order was unsatisfactory, you may request a refund by submitting a claim within two business days after the delivery date. In case of quality issues, after submitting the claim, our customer service agents will request that you send a digital picture of the delivered product.
If you placed two or more identical orders and you let us know about it, you will receive a full refund for the duplicated order, provided that the local florist does not make and deliver the item. .